Customer Experience Specialist (Part-time)
Help students in Bahrain and Saudi Arabia get the most from Unipal. Support users in English and Arabic, solve issues, and gain hands-on CX experience with flexible shifts.
Key responsibilities
Respond to Unipal users on live chat in a friendly tone that reflects the Unipal brand.
Verify student IDs accurately, following Unipal's verification guidelines.
Help users with the account access, offers, codes and redemption questions.
Carry out daily CX tasks such as replying to messages, updating tickets, tagging issues and keeping records up to date.
Resolve user issues in collaboration with internal teams, following up until the case is closed.
Requirements
A university student or fresh graduate with a genuine passion for helping people.
Clear, polite written communication in both English and Arabic.
A sharp eye for detail, comfortable typing fast and managing more than one chat at a time
A problem solver who is confident asking questions and escalating when needed.
Quick to learn new tools and internal systems.
Nice to have
Previous experience in customer experience or a similar role is a plus.
Familiarity with live chat tools such as Intercom.
Experience reviewing documents or handling detail focused admin work.
What we offer
The opportunity to gain experience in a larger market, serving students in both Bahrain and Saudi Arabia.
Hands on CX training and a supportive team.
Flexible shifts that fit around your studies.
Exposure to cross functional teams and real problem solving.
- Department
- Customer Experience
- Location
- Manama
How We Hire
Say Hello
Find a role that feels right and send us your application.
Let’s Talk
A quick conversation with our People & Culture team to get to know you, your experience, and what you’re looking for.
Show Us How You Think
Depending on the role, you’ll complete a short, role-relevant assessment and meet the hiring manager for a technical interview.
Meet the Team
You’ll meet more of the team to go deeper into the role, how you work, and our culture.
Final Chat
For some roles, there’ll be a final conversation with one of our leadership team.
Make It Official 🎉
If it feels right on both sides, we’ll make you an offer and get ready to welcome you to Unipal.